Focus on Zhuorui Dynamic

聚焦卓锐动态

Company News

Industry News

After-sales service commitment

Release time:

2023-07-27

All products of our company have undergone strict testing and inspection when they leave the factory. In case of quality problems, our company firmly implements the spirit of being responsible to the end and achieves the following aspects: 1. Our company promises the product warranty period: honesty and trustworthiness, and strictly follow the contract Agreement to fulfill responsibilities and obligations. 2. During the warranty period, due to quality problems, there is unconditional free warranty and replacement. After receiving the user's notification, the user will reply within 8 hours and arrive at the site within 48 hours to be responsible for handling all quality matters related to the product. The problem will not be solved and the service personnel will not be evacuated. 3. In the process of installation and commissioning, if there are technical problems, the company will send technical personnel to provide technical services free of charge to jointly discuss and solve technical problems to ensure the normal operation of the system. 4. The company will send a search team led by the chief engineer to receive feedback on product quality, technical services, improvement opinions and other information, so as to further improve and improve the products, so as to satisfy the users and ensure the safe and efficient operation of your company's production.

All products of our company have been strictly tested and inspected when they leave the factory. In case of quality problems, our company firmly implements the spirit of being responsible to the end and achieves the following aspects:

1. Our company promises the product warranty period: honesty and trustworthiness, and strictly fulfill the responsibilities and obligations in accordance with the contract.

2. During the warranty period, due to quality problems, there is unconditional free warranty and replacement. After receiving the user's notification, the user will reply within 8 hours, arrive at the site within 48 hours, and be responsible for handling all quality matters related to the product. The problem will not be solved and the service personnel will not be evacuated.

3. If the user has any technical problems during the installation and debugging process, the company will promptly send technicians to provide free technical services to jointly discuss and solve technical problems to ensure the normal operation of the system.

4. The company will send a search team led by the chief engineer to receive feedback on product quality, technical services, improvement opinions and other information, so as to further improve and improve the product, so that the product can be satisfied with users and ensure the safe and efficient operation of your company's production.