Warm, thoughtful, timely and effective

热情、周到、及时、有效

Technical Service Commitment

1, according to your company's requirements to the site for technical services, guide your company according to my company's technical data and drawings requirements for installation, commissioning. Actively provide technical conditions and data to meet the requirements of product interface.

2, conscientiously implement the ISO9001:2015 standards, improve and perfect the quality assurance system, complete quality records, provide traceability quality audit at any time.

3. The company's leaders lead a team to visit users 1~2 times a year to understand the new needs of users and listen to their opinions and suggestions on quality improvement.

4. Strengthen pre-sale, in-sale and after-sale services. For the problems reflected by users, reply within 8 hours and arrive at the scene within 48 hours. If the problem is not solved, the service personnel will not evacuate.

5. Provide qualified spare parts at any time.

After-sales service commitment

All products of our company have been strictly tested and inspected when they leave the factory. In case of quality problems, our company firmly implements the spirit of being responsible to the end and achieves the following aspects:

1. Our company promises the product warranty period: honesty and trustworthiness, and strictly fulfill the responsibilities and obligations in accordance with the contract.

2. During the warranty period, due to quality problems, there is unconditional free warranty and replacement. After receiving the user's notification, the user will reply within 8 hours, arrive at the site within 48 hours, and be responsible for handling all quality matters related to the product. The problem will not be solved and the service personnel will not be evacuated.

3. If the user has any technical problems during the installation and debugging process, the company will promptly send technicians to provide free technical services to jointly discuss and solve technical problems to ensure the normal operation of the system.

4. The company will send a search team led by the chief engineer to receive feedback on product quality, technical services, improvement opinions and other information, so as to further improve and improve the product, so that the product can be satisfied with users and ensure the safe and stable operation of your company's production.

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Quanzhou Wellrich Knitting Machinery Co.,Ltd.

Address: No.15 Xinnan Road,Tangxi Industrial Zone，Shuangyang Street，Luojiang District, Quanzhou, Fujian Province, China

Tel: +86-595-83993610

Phone: +86-15 960222646
E-Mail: info@wellrichmachine.cn

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